FAQ

details supports record labels, distributors, booking agencies, publishers, and other music business professionals — from solo operators to large enterprises.

The platform is designed for professional users who already operate in the music industry and manage real-world catalogs, contracts, sales, or bookings.

For corporate clients and service providers, details can also be deployed as a white-label solution or integrated into existing internal systems.

Yes. details is built for international, multi-territory operations.

The platform supports multiple currencies, local tax and VAT models, regional compliance rules, and country-specific accounting requirements. Dates, numbers, and financial formats adapt to local conventions, while royalties and reporting can be evaluated in a defined system currency.

details is used by teams across Europe, the Americas, and Asia, and supports multilingual user interfaces, localized workflows, and region-specific configurations.

For larger or international organizations, details can be customized to reflect local regulations, internal processes, and reporting standards, and can be integrated into existing corporate systems where required.

Yes. The platform supports multi-currency accounting for revenues and expenses.
Royalties are converted to a system currency.
VAT, withholding taxes, and OSS rates are customizable to meet local and international compliance.

Yes. You can operate several legal entities (e.g., labels, agencies, publishers) under a single login. Each entity can have its own branding, invoicing setup, VAT treatment, and royalty rules.

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Yes. You can control access by user, granting visibility to specific modules. You can also assign special roles like Admin and Finance. However, we currently do not support read-only or department-based granular rights — access includes edit permissions where granted.

The platform itself supports multi-language use through internationalization (i18n). We actively maintain English, French, and German versions, and have partial translations in  Italian, Spanish, Brazilian Portuguese, Dutch, Polish, and Turkish — which can be refined upon user request.

Additional languages can be added easily as needed.

Our core materials are in English, but can easily be translated.

Custom onboarding sessions may be available in English, German or French upon request.

Special characters and diacritics are fully supported. Right-to-left (RTL) interface support is not yet implemented, but data can be entered and stored in RTL scripts.

Yes. details includes built-in Contact Management with features such as address and communication info, contact groups, tags, merging, import/export, and inter-contact relationships.

Yes. You can upload files like documents, artwork, contracts, audio, and video.

Please note that extensive storage may incur additional charges (see Terms §6.14), and we do not currently offer structured delivery workflows for supply chains (e.g., delivery to DSPs or pressing plants).

Yes. details allows you to create invoices and credit notes, manage VAT, track payment statuses, and handle internal costs and revenue allocations.

The platform supports operational invoicing workflows commonly used in creative businesses, including multi-entity setups and payment forwarding logic (for example, agent commissions).

details does not execute payments or connect directly to banks or payout services (such as WISE or Trolley, etc.).
It is not a full accounting or payment execution system.

Yes. details supports compliant e-invoicing formats in line with European requirements.

Invoices can be exported as:

• PDF/A-3 hybrid e-invoices (Factur-X 1.07 / ZUGFeRD 2.3), and
• PEPPOL BIS 3.0 XML (machine-readable EU standard).
  

All exported formats follow the EN 16931 data model and support common VAT scenarios such as standard VAT, reverse charge, and export.

details focuses on compliant invoice creation and export. Invoice transmission via the PEPPOL network is handled by your accounting system or a PEPPOL access point, not directly by details.

Yes. details offers a flexible task management system that supports team collaboration.

Tasks can be assigned, marked as complete, and grouped into reusable checklists — ideal for recurring workflows like releases, tours, or reviews.

In many cases, you can start importing data and preparing statements quickly — often on the same day.

We offer training, setup help, and optional onboarding packages to match your pace and budget.

No problem — we handle migrations every week. Switching from another system is something we know well.

With over 15 years of experience, our team will help you bring in all your past data with care and validation — from Excel sheets, legacy software, or custom exports.

We’ll make sure you’re up and running quickly and smoothly.

Yes. details offers professional royalty services as a billable support offering.

If you prefer not to handle royalty accounting yourself, our team (or trusted partners working with us) can take care of the full operational workflow on your behalf — directly inside details.

This can include:

• catalog and metadata preparation
• contract setup and share management
• income and cost imports
• royalty calculations
• statement generation, delivery, and reporting
  

We do not issue payments on your behalf. However, we generate clean, structured payment data so that payouts can be handled easily by your accounting team or payment provider.

Royalty services are billed as regular support time. Because our team works with details every day, we are typically very efficient, especially for complex catalogs or legacy setups.

A typical engagement may involve importing metadata, configuring contracts and distribution accounts, and coordinating closely with your team. The required time depends on catalog size and contract complexity.

Current hourly rates and available support packages can be found on our pricing page.

Yes. details provides several ways to import your catalog, depending on your setup.

You can import releases directly from Spotify, use one of our API integrations with selected independent distributors, upload your data using Excel import templates, or copy an existing catalog from another details client.

This last option is especially useful when your distributor also uses details, allowing catalog data to be transferred cleanly and consistently between details clients.

The catalog import tools are designed to handle both small and large catalogs efficiently — whether you’re importing a handful of releases or a large back catalog.

Absolutely. You can upload any structured file (XLSX, CSV, TXT, TAB, etc.) — as long as it contains unique column values. We also offer pre-mapped import templates for all major distributors and aggregators in the industry.

Yes and no — it depends on your setup. We offer Excel templates to import contracts, including rates, splits, and conditions. In practice, contract imports vary by client, so our support team will help you decide whether bulk import is a fit or whether manual setup is faster. Either way, we aim to save you time.

Yes. details is built for multi-company setups.

You can manage multiple labels, agencies, catalogs, or artist rosters within a single account — each with its own data separation, branding, contracts, and reporting.

This makes details well suited for label groups, label services, boutique distributors, and booking agencies that work with multiple clients or catalogs in parallel — all from one central system.

You define the rules — per contract, per channel, per territory. Set exact royalty rates, deduct costs, apply reserves, or structure tiered deals. Our calculation engine adapts to your business model, from straightforward 50/50 profit splits to complex legacy contracts.

Yes — all statements must be reviewed before sending.You can check balances, correct data, and add notes or messages. Nothing is sent out automatically — final approval is always in your hands. Sending statements is your responsibility, and details gives you full control over the process.

Yes, you can re-issue or correct royalty statements.If something needs to be updated, you can delete the statement, make the necessary changes, and re-calculate it.

Yes — you can fully customize and export your royalty statements with your own branding.Add your logo, brand colors, and legal footer. Export statements to PDF, Excel, or custom CSV — individually or in bulk. Both the statement layout and the sales detail exports are white-label ready and fully configurable.

Of course. You can add custom notes or payment instructions to any royalty statement in any language.

Yes. Artists can log in via our Royalty Dashboard to view their statements, download PDFs, and access detailed sales information. The dashboard is free for all royalty owners and included in your subscription.Prefer the traditional way? You can still generate and send statements individually — or print them for offline delivery.

No, details does not execute payouts.

However, we do generate all the payment data you need, including amounts, bank details, and references, so your accounting team can process transfers easily.

Integration with dedicated payment providers is planned for a future release.

details is well suited for booking agencies and artist managers working with frequent, individually negotiated shows — such as club gigs, festivals, and one-off events.

It is especially strong for electronic DJ-based and club-focused rosters, where each date is handled as its own booking rather than as part of a fixed tour production.

details is built around individual bookings. Each show is negotiated, confirmed, documented, and settled as its own standalone booking.

If you are organising multiple consecutive shows (for example a run of club dates or repeated gigs at the same venue), each date is still managed separately. details does not group bookings into tours or residencies, and does not provide tour-level production or routing management.

To make repeated bookings efficient, you can duplicate existing bookings, allowing you to reuse promoters, venues, deal structures, and documents when handling similar or recurring shows.

The only connection across bookings is travel continuity, which helps you plan and track how artists move from one show to the next.

details supports the full day-to-day workflow of booking agents by bringing dates, deals, contracts, tasks, contacts, logistics, and communication together in one place.

Each booking acts as a central workspace where agents and logistics teams can track all relevant information — from the first request and offer to confirmation, documentation, invoicing, and follow-up.

Instead of juggling spreadsheets, emails, and messaging tools, details lets you manage the entire lifecycle of each show in a structured and transparent way.

Yes. Artists (and tour managers, if needed) can access their own view via the Artist App.

They can see confirmed dates, schedules, and relevant booking information without having access to agency-internal data or administrative controls. The app is included and free for artists. Access is provided by the booking agency or management team.

The details Artist App is available on the Apple App Store.

Yes. details allows you to track fees, commissions, and booking-related expenses per show, independently of invoicing.

This gives agencies a clear overview of artist income, agency commissions, and costs at show or event level — for internal reporting, reconciliation, and planning — without turning details into a full accounting system.

Yes. You can create booking-related invoices and credit notes in details, for example for agency commissions or artist fees.

Invoices can be created separately for agencies and for artists, each with their own layouts, logos, legal texts, and branding. This allows you to use distinct invoice designs depending on who is issuing the invoice.

Invoices can also be exported as compliant e-invoice formats (such as PDF/A-3 hybrid invoices and structured XML), if required.

details lets you track invoice status, mark invoices as paid, and send reminders for outstanding payments, helping you keep booking finances organized.

Yes. details is well suited for boutique and independent music distributors handling both digital and physical distribution.

It is designed for distributors working closely with labels and artists, managing catalog metadata, sales ingestion, stocks and orders, reporting, royalties, and operational workflows in one system.

Digital and physical sales can be processed side by side, combined in reporting and statements, and handled within the same catalog and contract structure.

In addition, details supports other revenue types such as licensing income, neighbouring rights, and US mechanicals.

details offers automated sales ingestion from all major industry partners, including Apple, Amazon, MERLIN, including Spotify, Youtube, Deezer, and many others.

Sales data is imported, normalized, and matched to your catalog automatically, reducing manual work and ensuring consistent reporting across sources.

Yes. details includes a dedicated physical distribution module.

You can manage products, stock levels, physical orders, delivery documents, and supplier workflows. Orders from trade partners, webshops, and Bandcamp can be imported and processed alongside digital sales.

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Yes. details is built for multi-label distributor setups.

You can manage unlimited labels and catalogs, define catch-all or supplier contracts, and operate multiple distributor services within the same system. This includes services such as P&D (Press & Distribution), PR & marketing, and the handling of multiple Bandcamp stores or webshop accounts.

details allows you to account for these services, include them in reporting and statements, and generate custom-branded B2B dashboards for your labels — without duplicating data or workflows.

Yes. We are actively working on a dedicated Publishing module for details.

The goal is to extend details beyond label and distribution workflows and enable music publishers to manage works, publishing rights, income imports, and royalty statements in a consistent and integrated way.

The publishing module is being developed alongside our existing roadmap.
We plan to roll out an early beta during the summer 2026, followed by a first stable version later in the year.

As with all major modules in details, the exact rollout depends on testing, real-world use cases, and feedback from early publishing clients.

The first versions of the details Publishing module will focus on the core operational needs of music publishers:

– managing works and contributors

– handling publisher and sub-publisher relationships

– importing domestic and international publishing income

– calculating shares and generating royalty statements

– supporting CWR file import and export for registrations and updates

The module is designed with an international publishing context in mind, covering key territories such as Germany, France, the UK, and the US.

As with other areas of details, the publishing module will evolve in phases — starting with reliable core workflows and expanding over time based on real client usage and feedback.

No. details is offered exclusively to professionals and businesses.

By signing up, you confirm that you are using the service for commercial or professional purposes and not as a private consumer.

details is designed for professional use in areas such as catalog management, royalty accounting, reporting, artist booking and invoicing. It is not intended for private or personal use.

Yes. You can switch any time at the end of any current billing cycle (month or year).

No, there are no mandatory setup fees. You are welcome to set up your account yourself.

We do however recommend purchasing an support package when signing up: These optional discounted packages for new clients can be used for all types of support — including onboarding guidance, help with data migration, template configuration, and general questions. They make the setup smoother and more efficient.

All our prices are listed net of VAT. If you are based in Germany, VAT will be added in accordance with german tax law.For clients based outside Germany, VAT is not charged if a valid VAT ID is provided during signup to ensure the reverse charge mechanism applies.

We accept Visa, MasterCard, and SEPA for automatic billing. Manual billing is also possible, but incurs a 20 € admin charge.

We use Adyen.com, a globally trusted and PCI-compliant payment service provider, to handle all automated billing processes. Adyen supports secure transactions for credit cards and SEPA direct debits. Your payment data is never stored on our servers — it is encrypted and processed directly through Adyen’s certified infrastructure. This ensures a high level of security, reliability, and compliance with international financial standards.

For monthly plans, billing typically occurs between the 5th and 15th of each month for the previous month’s usage — depending on weekends, holidays, and processing time.For annual plans, you will receive a prepaid invoice at the beginning of your subscription period, covering the full 12 months in advance.

Your monthly or annual billing invoice will be sent via email, including a secure link to download the PDF for your tax records.All invoices are also stored in your details account under the Documents section, where you can access and re-download them anytime.

If a SEPA debit fails due to client-side issues, a 7.50 € fee will be passed on to the client (our actual cost from the payment provider).

This reflects the actual fee charged by our payment provider.

Yes. Annual billing gives you 2 months free. Additional discounts may be negotiated for larger teams.

Yes. VUT members receive a 15% discount on the annual subscription in their first year.

You can cancel your subscription at any time in your account under Billing.

Cancellations take effect at the end of the current billing period.

For cancellations requested after the 15th of a month, the current month remains billable.

Fees may apply for optional manual services or custom support that has been explicitly requested.

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No. details does not require long-term commitments.

You can choose between monthly or annual billing, and you may cancel at any time. Your subscription simply runs until the end of the current billing period.

In exceptional cases where formal procurement or compliance processes require it, individual contractual arrangements can be discussed.

details is a browser-based application. We recommend using the latest version of Google Chrome or Mozilla Firefox for best compatibility.

A stable broadband internet connection is required for reliable performance, especially when working with large datasets.

Please ensure that cookies, pop-ups, and in-app notifications are enabled for details, as these are used for core platform functionality such as exports, confirmations, and system messages.

No. There is nothing to install. details runs entirely in your web browser.

Please ensure that JavaScript and cookies are enabled for details and that your browser is kept up to date.

Yes. details is cloud-based and can be accessed securely from any supported desktop or laptop browser with internet access — whether you’re working from the office, from home, or remotely.

Yes. details works with common web-based email services such as Gmail and Outlook.com.

Email notifications and workflows are handled directly via your browser — no desktop email client is required.

The main details platform is designed for desktop use. While the V2 frontend may display on mobile devices, it is not optimized for working on small screens. For full functionality and day-to-day work, we recommend using a laptop or desktop computer.

For Booking artists, a dedicated mobile-optimized Artist App is available separately.

details is tested and supported on current versions of Google Chrome and Mozilla Firefox on macOS and Windows.

Other browsers or older versions may work, but are not officially supported.

details is designed as a modern web-based application and aims to be usable with common accessibility tools and system-level adjustments.

While the platform has not yet undergone a formal accessibility audit, we are committed to continuously improving accessibility and usability across the application. Feedback from users and partners helps guide our priorities.

Some parts of the details platform may work with screen readers and keyboard-only navigation. However, the interface has not yet been fully optimized or formally tested for complete accessibility support.

Improvements in this area are part of our ongoing development roadmap.

Yes. You can use standard browser or operating system settings to adjust font size, zoom level, and contrast.

The platform is designed to remain functional when using these adjustments.

Alternative color themes are not currently available, and the interface has not yet been formally tested for color accessibility.

We are open to feedback and requests and consider accessibility-related improvements as part of our design roadmap.

The Artist App is designed for mobile use with a simplified interface and clear navigation for everyday artist workflows.

We are working to further align the app with broader accessibility best practices over time.

You can report accessibility-related issues or feedback by emailing contact@details.eu.

We actively review accessibility feedback and use it to inform future improvements.

details does not currently claim compliance with specific accessibility standards such as WCAG.

Our focus is on practical usability improvements based on real user feedback and evolving requirements.

details is offered exclusively to professional users and businesses.

The platform is designed for commercial use cases such as record labels, booking agencies, publishers, distributors, and other music business professionals. It is not intended for private consumers acting outside a professional or commercial context.

Your agreement with details is established when you sign up and accept our Terms of Service. This forms the legal basis of our business relationship.

We do not issue individual contracts unless specifically agreed. Our legal framework consists of publicly available Terms of Service, Privacy Policy, and GDPR-compliant data processing documentation.

Of course. You can access and print our Terms of Service and GDPR-compliant Data Processing Agreement (DPA) at any time:

→ Terms

→ Terms_appendix_a_en

Yes. We provide a standard GDPR-compliant Data Processing Agreement (DPA) that outlines how we handle personal data on your behalf.

You can view the DPA here.
→ Terms_appendix_a_en

Of course. All legal documents are publicly accessible and can be reviewed or printed at any time:
• Terms of Service
• GDPR-compliant Data Processing Agreement (DPA)

Yes. details complies with the requirements of the EU General Data Protection Regulation (GDPR).

We apply strict principles regarding data minimisation, access control, transparency, and security across all client accounts.

Yes. While our primary compliance framework is EU GDPR, we also observe applicable requirements under UK-GDPR and CCPA where relevant.

If you have specific regulatory or contractual compliance requirements, feel free to contact us.

All client data is securely hosted within the European Union, using Amazon Web Services (AWS) data centres located in:
• Frankfurt, Germany (eu-central-1)
• Dublin, Ireland (eu-west-1)

These facilities meet high security and compliance standards and ensure EU-based data residency.

We take data security seriously.

Your data is hosted on AWS infrastructure, protected using industry-standard encryption in transit and at rest, with strict access controls, continuous monitoring, and daily automated backups.

Yes. Our website uses essential cookies required for basic functionality.
Depending on your consent, we may also use additional cookies (for example for analytics).

You can manage your cookie preferences at any time via our cookie settings.
Detailed information about cookies and their purposes is available in our Privacy Policy.

Yes. You can export your data at any time using the standard export tools available in the application.

If you require a custom export or specific formatting, we’re happy to assist — billed at our regular support rate.

Before cancellation, you can export your data at any time.

After cancellation, your database is securely retained for up to 36 months to allow for reactivation or audit-related requests.
If no activity occurs during that period, the data may be permanently deleted.

If you prefer immediate deletion after cancellation, just let us know.

Yes. You may request deletion of your personal data in accordance with the GDPR’s right to be forgotten.

Simply contact us in writing, and we will process your request promptly and confirm once deletion is complete.