Billing Conditions
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Monthly Billing: Fees are debited within the following month for the previous month via automated credit card or SEPA direct debit. Monthly payments are non-refundable after the 14-day legal cancellation period within the EU.
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Annual Billing: Annual subscriptions offer 2 free months of service in exchange for upfront payment. Support fees are not included and will be debited in the month following the service. Annual subscriptions are non-refundable after the 14-day legal cancellation period within the EU.
Refund Policy
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Refunds requested within the 14-day legal cancellation period will incur a 30€ processing fee to cover manual intervention costs.
ACCEPTED PAYMENT METHODS
For the automatic monthly billing we accept Visa, MasterCard and American Express, and you will be billed in Euros. We also offer manual billing, but manual invoices will include a 20 € automatic bank charge for extra time and handling. To avoid the extra charge, please use the automatic credit card billing. If you choose an annual pre-payment instead of the monthly billing we will give you a discount on user fees.